Just one more reason to love Campaign Monitor
I've been using web-based email campaign management solution called Campaign Monitor for the past few years now. Their system is the most cost-effective, data-rich, user-friendly, forward thinking and customer-focused I've come across to-date, bar none.
And they are also very good at keeping their customers informed. Take this blog post re: a short service outage that occurred today. Open, honest, informative. Compare and contrast with the almost total lack of information I've had from my ISP, F2S.com, with regard to the complete breakdown of their SMTP service yesterday afternoon, and repeat glitches today.
Anyone working in customer service should take note. Sometimes it doesn't take all that much to delight your customers. Showing a little integrity and open communication now and then is a good place to start.